Job Description
The Digital Payments Specialist supports the execution and evolution of payment-related programs to reduce processing costs—especially credit card swipe fees, which are a major expense. The role combines analytical rigor with creative problem-solving, managing daily operations, vendor relationships, and strategic initiatives.
Key Objectives
- Cost Reduction: Identify and implement cost-saving opportunities through vendor optimization and data analysis.
- Cross-Functional Collaboration: Act as a liaison between internal teams and vendors (e.g., Visa, Mastercard).
- Data Reporting: Analyze payment data and dashboards to inform leadership decisions.
- Strategic Research: Evaluate third-party partnerships and industry trends.
- Payments Knowledge Development: Build foundational understanding through internal training.
- Program Optimization: Enhance payment programs and support continuous improvement.
Core Responsibilities
- Daily Operations: Manage ATM, gift card, and other payment programs; resolve field inquiries; track issues.
- Vendor Engagement: Facilitate communication and alignment between internal teams and external partners.
- Data Analysis: Monitor dashboards (e.g., Cost of Payments, Debit Routing); summarize insights.
- Market Research: Use frameworks (Desirability, Feasibility, Viability) to assess partnerships and trends.
- Internal Enablement: Complete training (e.g., Payments 101) and educate teams on payment concepts.
- Program Enhancements: Identify inefficiencies and support implementation of improvements.
- General Support: Adapt to evolving needs and contribute to strategic initiatives.
Job Requirements
- Education: Bachelor’s in Business, Finance, Economics, Data Analytics, or equivalent experience.
- Experience: 2–4 years in payments, financial services, operations, or product development.
- Preferred: Familiarity with payment systems and card networks; foundational knowledge can be built internally.
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Job Info
Job Category: Other
Job Type: Full Time
Job Location: El Dorado, Arkansas
Contact Info
Name: Joe Rems